Telephone conversations, face-to-face meetings and written correspondence provideÂ invaluable information for optimising regulatory compliance, customer care, sales and risk management.
Harnessing this data through traditional methods is difficult at scale. This often leads to the adoption of random sampling of smaller segments in the hope that wider systemic trends might surface.
Legacy processes create blind spotsÂ which risk:
Improving customer outcomes through advanced AI
Recordsure buildsÂ pioneeringÂ tools that can gather data from all customer interactions, automatically interpret the informationÂ much like the wayÂ a human analyst would, then leverage unique insightsÂ and significant cases for follow-up action.
Using technology to do the heavy lifting
Driving performance and culture in regulated industries
time saving efficiencies vs traditional methods
review coverage - no more need for incomplete random sampling
cost saving in past business reviews
Revolutionising day-to-day activities as well as past business reviews
Does technology change human behaviour, or is it behaviour which drives changes in technology?
Joanne Smith, Founder and Group CEO of Recordsure & TCC has been invited to open trading at the London Stock Exchange.
Recordsure Head of Research, Simon Worgan, speaks on how AI will change the way firms support vulnerable customers and how this could reshape the regulatory landscape