Organisations can undergo hundreds of thousands of daily interactions with their customers

Telephone conversations, face-to-face meetings and written correspondence provide invaluable information for optimising regulatory compliance, customer care, sales and risk management.

Harnessing this data through traditional methods is difficult at scale. This often leads to the adoption of random sampling of smaller segments in the hope that wider systemic trends might surface.

Legacy processes create blind spots which risk:

  • Letting down customers
  • Holding back revenue and drawing regulatory fines
  • Damaging brand reputation

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Improving customer outcomes through advanced AI

conversation analytics

Recordsure builds pioneering tools that can gather data from all customer interactions, automatically interpret the information much like the way a human analyst would, then leverage unique insights and significant cases for follow-up action.

Using technology to do the heavy lifting

  • Stay on top of 100% of accounts 24:7 day-to-day and speed up remediation projects
  • Go straight to the needle in the haystack whilst also understanding wider trends
  • Automatically flag hidden risks, opportunities and important events

Driving performance and culture in regulated industries

Compliance

Automatically flag high-risk interactions and potentially vulnerable customers

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Compliance | Recordsure
Sales and customer care | Recordsure

Sales

Optimise customer experience across the board and make every rep a star performer

(631) 320-0219

Operations

Automate labour-intensive tasks to drive efficiencies in day-to-day processes and remediation projects

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Operations | Recordsure
Training | Recordsure

Training

Define what excellence looks like and then share best practice with the team

918-288-1486

time saving efficiencies vs traditional methods

review coverage - no more need for incomplete random sampling

cost saving in past business reviews

Recognition

Recordsure | Fintech 100 icon

Fintech 100
2018

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Recordsure | Power 50 icon

Fintech Power 50
2018

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Regtech 100
2018

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Revolutionising day-to-day activities as well as past business reviews

Latest Insights

voice technology and compliance

Voice technology and compliance: keeping pace with spiralling customer expectations

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Does technology change human behaviour, or is it behaviour which drives changes in technology?

Joanne Smith opens the market at London Stock Exchange

(937) 529-6463

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Joanne Smith, Founder and Group CEO of Recordsure & TCC has been invited to open trading at the London Stock Exchange.

How can AI help support vulnerable customers?

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Recordsure Head of Research, Simon Worgan, speaks on how AI will change the way firms support vulnerable customers and how this could reshape the regulatory landscape

6132842531

877-480-8133

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Recordsure and sister company TCC have today announced the appointment of new CEOs as the group reaches for new heights

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